Frequently Asked Questions

Current and prospective clients

We have compiled a list of the most frequently asked questions about our services and care plans below. If you can’t find the information you are looking for, please contact our friendly support team who will happy to answer any questions you have.

How do I arrange a service from Assist Care Group?

Contact us by phone on 01306 710900 (Surrey) 01903 507801 (Worthing) 01243 863111 (Arun) or via the contact form, to speak to a member of our support team. They will discuss your requirements and arrange a free of charge assessment.

What type of tasks can my carer help with?

Your care and support worker can help in many ways providing assistance, reassurance and encouragement to meet the challenges of everyday life. This can include everything from domestic duties, such as shopping and cleaning, preparing and cooking meals, medication assistance, and reablement. On top of the practical support, our compassionate carers offer support and friendship at a personal level, too.

Is there anything my carer is unable to help with?

Our carers cannot carry out duties which are likely to cause risk to either the person we provide care to or to support worker themselves. Your care plan will be discussed with you and agreed before we begin providing support, and this will detail the tasks that will be carried out for you. Any changes to the plan can be discussed with your carer or our support team at any point.

How can I pay for my care?

We are happy to accept payment via the Direct Payment Government initiative, local authority funded home care (means tested), private payment (self-funded), or any combination of the three. Our bespoke computer software also allows us to split the billing across multiple payees should you wish.

More about a career with us

We’ve answered some of the most common questions around starting a career in care, or joining the Assist Care Group team below. If you can’t find what you’re looking for, please contact us to discuss the opportunities and benefits available to you.

What type of tasks do your carers carry out?

Your role as a Assist Care Group will be varied and diverse, but it is most easily compared to the kind of duties usually carried out by a relative, or a close friend. However, the way in which you would perform these duties, is in a trained, professional and knowledgeable way. For some clients you may assist with domestic duties, such as shopping and cleaning, others may need you to help prepare and cook meals, or you may be required to provide medication assistance or deliver re-ablement support.

Do I need any experience to become a carer?

The short answer is no! At Assist Care Group, we provide fully paid training alongside a qualified professional. The most important thing is that you have compassion and a desire to help and support others. All the other skills can be learnt.

Do I need to have a car to work for Assist Care Group?

We do recommend that our carers have their own mode of transport. However, if you live in an area where you are able to walk or use public transport easily, then it may not be essential. If you’re unsure, please get in touch with our support team who will be to advise on your particular situation.

Can I choose my own hours?

At District Carers, we offer flexibility and versatility when it comes to the number of hours you work and the contract that you join us on. We offer full, part-time and flexi hour contracts, guaranteed hours, and salaried contracts. Employees are also able to pick up additional hours should they wish, included shifts that offer enhanced pay (weekends, bank holidays and night shifts).

How We Work

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Assist Home Care has a committed, well qualified, competent workforce and as a consequence we have developed a reputation for providing good quality care and support.

All our employees have a dedicated Supervisor, who provides “on the job” support, they receive regular supervision and annual appraisals to identify individual goals, measure performance and pinpoint specific training and development needs.

Our 4 Field Care Supervisors are “specialist champions” and take responsibility for providing up to date knowledge, training and care provision on dementia, mental health, end of life and personal care practices.

We recruit the very best people who really want to work for us and our clients. This goes for all our employees, care workers, supervisors and office staff. Everyone working for us is integral to our company’s success and is a very important member of the team.

All of our English speaking employees are locally recruited. This is a fundamental requirement of Assist Home Care and enables us to deliver over 2,000 hours of high quality care and support to over 250 residents of East Surrey. Providing consistent care is very important to our clients and we are able to do that by good retention of highly skilled staff.

Assist Home Care is an approved provider to Surrey local authorities which means we have been appointed to deliver care to Social Services funded clients under their Framework Agreement. As a result, our quality of service, systems and ways of working have to be regularly inspected for compliance by Surrey’s local authorities.