Assist Care Group is an established home care provider with a reputation for quality care. We have been nominated several times for the ‘Beyond the Call of Duty’ award by our clients and received the CQC’s ‘Good’ rating.

Recruiting and retaining the right members for our team is crucial to our success. Many of our staff have worked with us for over 10 years, and some for more than 20 years.

Here’s why.

Safety First

We are committed to ensuring both client safety and well-being, alongside that of our staff.

Starting with safe recruitment, our staff are committed to providing care with respect, dignity and compassion, and work to develop relationships built on trust with clients and colleagues alike.

To ensure our carers feel confident and knowledgeable about the personalised care they provide, all our team members have a dedicated supervisor.

Their job is to provide support, identifying individual goals and pinpointing specific development needs at the annual appraisal, and being available to provide support and advice whenever needed. This means personalised care can be administered by staff who have the right mix of skills to do the job safely.

We provide enough staff to ensure a reliable service and so appropriate care is provided without feeling rushed.

Our clients enjoy their interaction with our staff and always feel that they are listened to and valued.

Any potential risks are identified and assessed, and guidance is provided to our staff about actions they should take if required.

We also support all members of our team so they can deal efficiently and effectively with any incidents or accidents, learning from the situation to ensure we continually strive to improve.

Effective Practice

We always take time to assess every client’s situation, both initially and at regular intervals, so we put the right staff and procedures in place.

By getting to know our clients’ likes and dislikes, we not only ensure they have choice and control; we also improve the effectiveness of our care provision.

Our on-going training and support are essential to providing staff with back-up and up-to-date knowledge to do their job effectively.

We always try to match our carer’s skills with the client’s care needs and personality, so they can do their job to the highest standard.

All client individual care plans are provided electronically.

Staff have easy access to records and can reference them at all times.

Caring and Responsive Practice

All our staff get to know their clients well and encourage them to provide feedback about their care, which is always taken seriously and responded to appropriately.

In this way we build relationships based on trust and respect, meaning our care makes an even bigger difference to the lives of the people we look after.

Our staff is also encouraged to raise any concerns they may have with their managers, and these are always taken seriously and investigated thoroughly.

If it’s important to our staff, it’s also important to our management, and we will always do our best to respond with honesty and integrity to any concerns raised.

Every member of our team is valued because the job we do is crucial to the lives of the people we care for. What we do goes beyond care. We are life-enhancing to the many people who choose to maintain their independence at home with our help. When you join our team, your commitment to compassionate care is rewarded with our full support.

We really do make a difference.

If you want a career in which you are valued, supported, and encouraged to develop both personally and professionally, and if you want to make a genuine difference to people’s lives, we would really love to hear from you.

Join our team